We have a team of trained and experienced Resident Liaison Officers (RLOs) to support residents and communities affected by our work.
RLOs are the main point of contact for residents. They are dedicated to supporting you with information, help and advice on how to prepare for any upcoming work. Their responsibilities include:
- Your consultation and choices
- Appointments and confirming your start date
- Overseeing the work in your home
- Keeping you informed
- Customer satisfaction
